Refund and cancellation policy

Last updated: 8 October 2026

Cancellation

You can cancel a Pro subscription at any time from your account page. Cancelling stops future renewals. You keep Pro until the end of the period you've already paid for.

Refunds

• First payment of a subscription: if Docuflat Pro doesn't work for you, ask for a full refund within 7 days of your first payment.
• Renewals: if you forgot to cancel, ask within 48 hours of a renewal charge and we'll refund it, provided you haven't used Pro since the renewal.
• 24-hour passes are not refundable once used, because the service is delivered immediately.
• Payments charged twice by mistake are always refunded in full.

To ask for a refund, email support@docuflat.com with your account email and the Razorpay payment ID. Approved refunds go back to the original payment method, usually within 5–7 working days. Pro access ends when a refund is issued.

Delivery

Docuflat is an online service. Nothing is shipped. Pro access starts immediately after a successful payment, and your GST invoice is sent by email.